Ashley Hearth Products DVAG17N 17,000 BTU Direct Vent Natural Gas Heater, Cream

8 reviews for Ashley Hearth Products DVAG17N 17,000 BTU Direct Vent Natural Gas Heater, Cream

1. 

   Rated 1 out of 5

   walter brown – July 31, 2024

   The headline says it all. I would have gotten the larger model knowing what I know now but “no returns”. Now I know why. I bet a lot of very cold people sitting around pissed off after doing all the work. Effective “ouput” BTU’s is what matters. why can’t we be upfront about this. Do not buy this unit unless a very small room. Install is a bitch for average joe. Also understand it is only 70% efficient so 30% out the exhaust.

2. 

   Rated 5 out of 5

   Ann S. – August 8, 2024

   Heavy gage metal, easy to install. Looks great in my studio. ready for winter.

3. 

   Rated 3 out of 5

   David – August 23, 2024

   This is my second garage heater. The first was just too old and had a cracked heat chamber.
   The Good: It is nice to look at, heats my 2 car garage and has easy controls. The flue pipe has fiberglass insulation wrap for heat safety.
   The Bad: For it’s size, I think it costs too much, but it looks like ALL the contained flame heaters are more.
   The Bad, continued: Easy instructions UNTIL…You have to do a lot of metal cutting for the thickness of your wall. The seal up against the back of the heater is just pushed up against it and seal pressure is from the outside piece secured to the siding, so if you cut flue pipe or intake too short there could be a gap where gases escape. It took me 30 minutes to hang the heater on the inside and 3 hours to cut flanges, and 2 pipes, caulk and paint. If the heater came with the intake and exhaust pipes already attached, the box would be Ginormous! Maybe it should have had big threads and the pipes screwed into the heat box?
   Bad continued part 3: The burn in. It took about 5 days of burn in with a very bad smell. I had to leave the garage door open and fans blowing. I used a respirator when out in the garage.

   Conclusion: I love it now, don’t know how long it will last. It’s made in CHINA. A mean, aggressive communist/socialist country that wants to take over the world! I couldn’t find one made anywhere else. Maybe they’re out there. Keep looking, but I have no idea how you would find out how the flue part is assembled. Maybe from reviews like mine.

4. 

   Rated 5 out of 5

   Abie – September 11, 2024

   I was able to install the heater without any problems. You MUST follow the instructions in detail, step, by step and it all comes together. After holding the button down for a few minutes to bleed air out of the system, it fired up immediately. It does smell a bit since it is new but I’m sure that will wear off. i don’t understand what the bad reviews are all about and assume that the reviewers don’t know what they are doing.

5. 

   Rated 1 out of 5

   Forrest C. – September 15, 2024

   pilot light dose not work correct It has a nice 4 finger blue flame and when the burner lights the pilot light turns into a 6 inch high red flame the color of a lighted match. Needs a new pilot light assemble. I will the company Do not buy this heater . It does not heat a well insulated room 322 sq foot room . Most the heat goes out the exhaust . It takes 2 to 3 hour to heat up 10 degrees . It does not do the job . But this not a returnable item. So I am stuck !!!!!!!

6. 

   Rated 5 out of 5

   cat food – September 16, 2024

   So with this heater I noticed that there was a lot of issues with people lighting it and I feel that’s user error. You need to prime the line with gas before it can light. But once it’s primed, it’s pretty easy to get going. The box was damaged In transit. But didn’t affect the heater.

7. 

   Rated 5 out of 5

   Kai Kendall – September 21, 2024

   If you want a simple, well-built silent heater that just works well, this is it. No wall thermostat, no Bluetooth, no app, not linked to a ring account, no wiring.

   Fantastic, exactly what we wanted.

8. 

   Rated 4 out of 5

   JimBob – September 30, 2024

   I could not get the heater to light after mounting and connecting.
   Called the guy who ran the gas line and he used a pipe cleaner to clean out the gas line.
   We found that the line was clogged in the last one inch of the connection next to the igniter.
   We disconnected the gas, took out the ignition unit. Separated the last two connectors on the gas line so he could insert a pipe cleaner in. He pulled out a tiny bit of spider web and it started easily after assembly.
   Must have come with a spider from the factory.

   Was told that compressed air to clean the line will not work. Need to use a pipe cleaner.