GE Energy Star Portable Dehumidifier for Basement, Bedroom, Bathroom, Garage or Large Rooms up to 4500 Sq Ft, 50 Pint with Removable Bucket and Continuous Drain Connect for Auto…

5 reviews for GE Energy Star Portable Dehumidifier for Basement, Bedroom, Bathroom, Garage or Large Rooms up to 4500 Sq Ft, 50 Pint with Removable Bucket and Continuous Drain Connect for Auto…

1. 

   Rated 1 out of 5

   CaliGator88 – July 22, 2024

   Short version:
   The Good: Unit worked, sort of, until it didn’t.
   The Bad: Energy cost is high. Noticeable jump in monthly electric bill. The unit puts out a lot of heat.
   The Ugly: Unit failed at 3 months with the not repairable E6 error that many here have mentioned.

   Buy this unit at your own risk knowing that it is not whether this unit will fail, but when.

   Longer version:
   The Good:
   The unit worked. It definitely lowered the humidity level in my 2050 square foot house but not by much. I have two humidity sensors, one was a few feet away from the unit but around a corner on the other side of the wall, and another on the other side of a great room. The one on the other side of the great room never registered any humidity change. The one nearest the unit registered about a 5-6% drop. So, the unit did work, but, just not that well. It was however noticeable in how the house air felt.
   The Bad:
   In order to achieve that 5-6% reduction in measured humidity I had to set the unit to run continuously. The units humidity sensor and my home humidity sensor NEVER agreed, the unit would always read lower and shut off with no measurable change in the home sensor. With it running continuously it was able to achieve the minor 5-6% reduction.
   As a result of having to run the unit continuously, the energy usage cost was very noticeable. The first image in this review shows the jump in daily electricity usage that I downloaded from my electric company. From the time the unit was turned on it increased the daily usage by about 21 kWh per day. The second image concludes the same by looking at the difference in energy use from my bills with the unit on versus those from the previous year, about 24 kWh per day jump due to the unit. How much this costs depends on your providers rates, but for me it was over $100 per month in additional electrical usage with the last month of operation a whopping $188. Some of the additional cost was no doubt additional air conditioning use as this unit puts out a tremendous amount of heat. When I first started using it I had it in the master bath but it heated up the bathroom and bedroom to an unbearable temperature within a couple days so I moved it to where it ran until it died.
   The third image shows the measured bump up in humidity when the unit failed, roughly 50ish to roughly 55ish percent on 9/17/2024.
   The Ugly:
   The unit failed with the not repairable E6 error after just 3 months use, past the return time here. I was unable to reach GE via the online chat or by phone. Phone went to a full voice mail box. I did submit a message via the website and was contacted by GE by phone the next day. As others have noted the resolution is a rebate by mail. I have not yet received the rebate. I don’t really want another one of these units so what I do will depend on the wording in the rebate paperwork.

   Buy this unit at your own risk knowing that it is not whether the unit will fail, but when.

2. 

   Rated 5 out of 5

   CaliGator88 – August 21, 2024

   My biggest complaint about this unit is that the app demands that I provide my location, and will not allow me to add the dehumidifier without allowing it. I am not sure why location is required to remotely monitor and control a dehumidifier, but it is for this app. I asked GE why, and received no response (yet). Other than that, the WiFi setup was very easy (after I relented and provided location access), and the features (including…and why I specifically bought this unit…the energy use and history in the app) work as advertised. It brought the humidity in my New England torrential rain for over a month basement from %80+ to around %65 in under a day. I am hoping to get it down to %50. My basement is about 1500sqft, and I now have two dehumidifiers in it. Obviously this one, and a hOmeLabs 1500, both in this basement space at opposite ends. The hOmeLabs by it self couldn’t get the basement down to below %80. I have never been happy with that unit. I may buy a second one of this GE unit, though expensive, it’s cheaper than getting mold!

   It was very well packed, and had no damage when it arrived. It’s not very heavy. When unpacking, after you remove the 3 straps, the top of the box just pulls off the bottom. So, very easy to unpack and just get working.

   I’ve only had it a day, but it was setup and running in 5 minutes (at most), and is performing as (if not better than) I expected. It’s not super quiet, but in a basement, this wasn’t one of my concerns.

3. 

   Rated 1 out of 5

   James Gallagher – August 24, 2024

   I ordered TWO of these (a couple of months apart) – one for each of two houses. The first one set up easily and performed so well for a few weeks, I ordered the second one.

   In less than three months, though, the first one stopped running with an “E6” Error Code. Turning it off and on again solved the problem – – but only temporarily. The error turned out to be persistent.

   I spent most of THREE HOURS on the phone with GE “support” (word NOT capitalized and used advisedly) trying to find out what the problem is. Believe it or not, THEY COULD NOT TELL ME what the error code means!!

   The remedy is, I get to wait two weeks for them to send me a voucher. I have to order another dehumidifier and send the voucher and receipt for a mail-in refund – – NOT including sales tax OR fee I will be charged for disposing for the first piece of junk. Fortunately, I won’t lose shipping charges since I’m a Prime member.

   The telephone experience with GE was one of the worst I’ve experienced. EVERY time I called, (I had to make half a dozen calls at least.), I gave up waiting and had to request a call-back.

   If that weren’t bad enough, I just returned to find the second dehumidifier displaying the exact same error code. BOTH failed in less than three months of operation.

   I have no reason to expect that the replacements will run any longer than the first ones. I’m going to write a letter to GE Executive Management to request satisfaction. Will report results – – IF I get any positive response.

4. 

   Rated 5 out of 5

   Paula – September 21, 2024

   I have been using this dehumidifier all summer, and so far, I’m really happy with its performance. The best part, is that I do not have to dump the water out as this machine has a pump and comes with the tubing that installs in a snap. I ran the tube into a sink in my basement. So now, the machine empties itself. It’s not very noisy, and I have it set on the ‘smart’ setting so it cycles on and off as the humidity level goes up and down. Hope it keeps up the good work!

5. 

   Rated 4 out of 5

   AF – September 30, 2024

   The pump works well. I run this in my basement and the drain is around 7 ft off the ground so the pump works to get the water up and out. I gave it 4 stars because this is the second similar model I bought. The first one died after just a couple seasons. It worked good enough to buy a second one, but I have my fingers crossed that this one will last longer (I bought the warranty this time).