Mr Cool DIYM218HPW00C07 DIY Multi-Zone Series Ductless Heat Pump, White

6 reviews for Mr Cool DIYM218HPW00C07 DIY Multi-Zone Series Ductless Heat Pump, White

1. 

   Rated 5 out of 5

   89p13 – August 16, 2024

   I purchased this during the special pricing in July and it’s the best investment I made!! My new house built in 1952, has no central heat/air, nor does it have the air ducts needed for it. I’m so glad because I might not have bought this Mr Cool system!!! The remote makes it so easy to be PRECISE on the type of air I want, AND the direction I want it! I go back and forth between dehumidifier and cooling. I’m in Florida so this is huge! *It took 3 men to put it up, and 1 was a certified professional. Not sure this is a “project” for 1 person…***

2. 

   Rated 2 out of 5

   Kevin – August 20, 2024

   It’s looks nice, and even has WiFi capability. However, this unit must run 2/3 operating at all times (basically 2 of the 3 heads must be on and running). One unit always blows warm air, 1 unit controls to temp and the last unit blows cold air 5-7 degrees below set point. I called tech support 3x bs answers, but it ends under the experience that these units are not as functional as advertised.

   I’m glad it’s keeping my place cool, but more often than not it’s too cold and cannot be controlled well.

   Buy something else!

3. 

   Rated 5 out of 5

   89p13 – August 23, 2024

   Easier to install than expected. Didn’t run into any problems during the install. Not sure if got lucky or they fixed the issues I read others had or it was an install error that caused them. But I didn’t experience any of them and the system has been performing flawless and better than expected since the install.

   The 4th gen has super quite defrost mode and seems to be really energy efficient. Unit was installed in an old un-insulated house from the early 1900’s with single pane windows. Been using a propane furnace with a space heater and between the two it could hardly keep the living space in the 50’s when its in the low teens out. This unit has been able to keep the living spaces at 72 with outside temps in the low teens without the propane furnace or space heater, while using less power than a space heater was according to the amp clamps.

4. 

   Rated 1 out of 5

   DHOFF333 – August 24, 2024

   Overall, the installation of the system itself and the line sets was easy and definitely DIYable. Here are the problems I had:

   1. They chose to use a 3.5″ tube that goes through the wall. 3.5″ hole saw is not a common size, so I had to buy it from the store as an added purchase. I already have 2 hole saw sets and neither has 3.5″

   2. The manual leaves out all steps related to the electrical work required for installation. They do this because they don’t want to be held liable. But heres my problem with that: this is not a DIY system if I have to hire someone to install any part of it. Also by leaving out the correct information, and printing the wrong amperage information in the manual, you are increasing the chances of someone doing things incorrectly to avoid hiring a licensed electrician.

   3. The line extension sets and other parts are NOT sold by Amazon or MrCool. You have to find a local retailer that will sell you the parts. The prices are absurd ($350 for a brass coupler piece?) and I am unable to find any retailers near me that will sell me the line extensions. So as of right now, I have 2 of 3 line sets connected and the 3rd one is hanging in the way of my walkway, getting damaged and moved constantly, because I have no way to get an extension line set to finish the installation.

   Edit: I was able to find a vendor that sold the line set extension. It is very difficult to get the electrical metal grommet out, and during this process the air handler door suddenly fell off and slammed me in the nose.

   THERE IS NO PROCESS TO GET HELP FROM MRCOOL – THERE IS NO WAY TO GET AN RMA THROUGH AMAZON. Do not buy this

5. 

   Rated 5 out of 5

   Tiffany Lee – September 21, 2024

   This is the second unit I purchased. Very happy with performance and efficiency. No issues for me 6-9 months in. I now have 3 splits, putting out 36k btus. Saved 20k vs professional recommendations/installation

6. 

   Rated 5 out of 5

   Kevin – September 24, 2024

   We use this three heads system in our mother-in-law, suite at the beach. It keeps the house perfectly cooled. It works better than our big AC unit in our home! It is incredibly quiet. You cannot hear it running at all. All around wonderful product!