- PERFECT FOR MULTIPLE ROOMS: Comes with multiple indoor air handlers for individual rooms and a single outdoor unit. Enjoy individual temperature controls in each room for ideal climate control.
- ALEXA ENABLED: Use voice or app control to control your air conditioner from anywhere. Use routines to adjust temperature settings while you are away and enjoy energy savings of up to 40%.
- DESIGNED FOR HOME & BUSINESS: Powerful performance and dependable durability with high quality design for an attractive appearance. Great for bedrooms, additions, living rooms, and even commercial applications like stores, restaurants and warehouses.
- 10 YEAR WARRANTY: Backed by an industry leading manufacturer’s warranty, with 5 years on parts replacement and 10 years on compressor. Trusted quality and design by Senville, with free technical & installation support included.
- WHAT’S INCLUDED: Includes indoor air handlers, outdoor condenser and installation kit with 16ft. line set and communication wire. Important note: requires professional installation.
13 reviews for Senville SENA-18HF/D Dual Zone Mini Split Air Conditioner Heat Pump, 18000 BTU, Works with Alexa, White
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Melli –
How do I start, I was looking into a heat pump for energy efficiency. I was blown away by Senneville being Canadian and with all the positive reviews. I waited for a sale and after contacting an installer I made the order. When the unit came the installer came by and picked up the tech specs and installation manual for review before installation to be prepared. It is a reputable installer fully licensed and certified. Senneville even approved of them before the installation. The spring and summer were fantastic, the unit heated then cooled as temperatures rose. It was quiet and energy efficient. As we got towards fall the unit started to make some noises I had attributed to going through a heating cycle or defrost mode. Came winter and I basically shut it down to heat on firewood. That was the plane in the first place, get three plus seasons out of heat pump and augment in winter with firewood. We’ll come warmer weather I fired up the unit to use the heat pump and wow. A racket and a hard vibration that rattled the entire outdoor unit. I followed all instructions for maintenance etc.. and still noise. I got on the phone to Senneville and spoke to a tech who was quick to determine it must be the compressor. I sent pics and videos for confirmation. They still weren’t convinced so asked for my tech to inspect. I did and got a full report and sent it to Senneville. They replied that they accepted the conclusion and would send me a replacement outdoor unit for the price I paid for the entire unit. I was stunned and asked if it was not under warranty as it had been less than a year. They replied yes but that it was only “parts”. They told me the best they’d do is send a replacement compressor. I asked and why not the entire unit again they said only the compressor. I called the installers and they basically laughed at me. Telling me it would cost nearly as much to repair as the initial installation. They would have to recover the refrigerant, seal the old unit uninstall the compressor. Replace the compressor and perform an acid test. Then refill and recharge the system pulling vacuum. Run further tests for high and low pressure as it is not just an A/C unit but a heat pump. I reached out to Senneville and asked for some kind of break on the outdoor to get it closer to the cost of the repairs. Yes they offered a discount but nowhere near inline with the repair costs or the initial price I paid. So I bit the biscuit and asked for the compressor on warranty. It’s now been 1/2 a year waiting to get it installed as the installer informed me the unit they sent is different than what’s originally and they are concerned with voiding any further warranty.
I realize this is not everyone’s experience but it’s mine and it’s costly and to truthful rather embarrassing. BUYER BEWARE
Amazon Customer –
I reviewed many different brands and associated costs. Senville had what I needed for a reasonable cost. My shipment arrived via FedEx as scheduled and installation was very easy. I installed the units in my cabain so drilling the lineset holes was the hardest part. I had my friend who is an HVAC mechanic pull a vacuum and nitrogen fill a few times and the units run perfectly. Very quiet and throws a lot of heat. I highly recommend this product.
JM –
I’m very happy with these units. The install was straightforward. Wifi was a little challenging to get working, but eventually I was able to get it going. Overall, very happy with them and hope they last a long time.
Nicole house –
At first, I wasn’t too sure about it, but I must tell you it was one of the amazing investments. I have to heat my home. Wi-Fi just makes life more easy you can control from outside your home or from Anyplace from your home amazing senvile you guys have delivered a perfect machine thank you highly recommend for anybody who’s looking to upgrade for heat pump 100% sure that you’re not gonna regret from this amazing machine
Angled tire valves –
I bought two for my workshop, they were easy to install and work great.
Amazon Customer –
This Senville dual zone mini split is an awesome machine. It literally cools the entire house. It made our house livable again since the heat was killing us, specially at night when we were trying to sleep. I am so thankful for this unit and highly recommended to everyone who doesn’t want to spend a crazy amount of money to install a central AC unit from scratch without a furnace. We were quoted 40k for a central unit since we don’t have a furnace. That is when I started looking for another option and I found this mini split. Man what a joy to be able to be comfortable not matter the temperature outside. I am pleased with my Senville AC unit. I installed it myself and also did the electrical as well. So I saved a ton of money. If you are going to cut the line, make sure you add or subtract Freon accordingly. My pipes started freezing the first time we used it due to not having enough Freon and that was even after I cut one of the copper lines. Had to have a professional add the proper amount of Freon since I couldn’t get the refrigerant in in Town. If your unit freezes when you start using it, please shut it off and have the system charged properly. After the system has the proper amount of Freon, be ready to enjoy the comfort of your home. This machine is cools and heats your home and that is a huge deal.
Nicole house –
Needed to cool down my 1000sqft abode, and the portable AC unit I had wasn’t cutting it.
Really pleased with how quiet system is, and so far, how capable and efficient it is. Was long overdue. My Electric bill fell by almost 35% overnight.
Just a few things I noted while hooking it up.
The control line cables seem a tad short relative to copper line sets. I hooked up copper lines first, and then installed the control lines, only to find I was short. I think they need to add a couple of feet to control lines because control lines have a slightly longer distance to travel. Moot point for me, as I went with Teck cable…cable needs to be mechanically protected outside. Note: I think all fans are DC powered.
The drain line on compressor unit – not enough clearance, even with with rubber feet. I had to shim unit so drain elbow could be installed. I’d make feet a little more prouder.
Would be nice to state clearly and in manual what unit is precharged with. Noticed on placard on outdoor copper line set cover at compressor unit, it was precharged for 49′ of copper line (I have dual head unit). Placard also mentions to vacuum only ‘one’ line. I have two line sets…both line sets should be vacuumed.
Power terminals at compressor unit are undersized, not for control lines, but for power line. Had a bear of a time getting power line securely hooked up to little terminals.
Was thinking it would be nice to have the option to have one remote able to control both head units…
I purchased a vacuum pump, and vacuumed both line sets. Got the https://www.amazon.ca/gp/product/B07MZ5T96H
Should note I used plenty of Nylog where copper lines mate.
My install wasn’t particularly easy. You can see I chose not to mount on wall, and I had to drill through concrete wall to run power, control lines and copper line sets. Also, had to patch lines together because I had one longish run (cutting and flaring ends). Water drain lines are not supplied (cheap to order)…I piped mine to HWT drain. Disappointed I cannot get a warranty for a DIY install. Nothing terribly complicated about install, just requires one to understand what they are doing, especially on vacuuming lines and pressure testing them.
Did have a mix-up on order, in that their website had wrong info for accessory (since fixed). Resolved quickly!
Have to say, I wonder why I didn’t get this unit years ago. It isn’t like normal AC units. I don’t get the noise, AC smell, or bad air smell. I get whisper quiet flow of cool or warm air. In mornings, I am a bit chilly, problem solved (heats well). At bed time, I set unit to 62F, and within minutes, I am in la la land. Split air heat pump doesn’t suck in outside air, so it isn’t bringing in outside pollutants, nor defeating itself trying to cool the warm air it sucks in from outside like a portable AC or window AC unit.
And yes, you can turn off LEDs on head units, so you have no annoying lights at night.
The only sort of annoying thing, is the head units are a tad bulky, but there isn’t much one can do, as the head units need a sizable coil and fan.
Again, so far, very pleased with unit. Thank you!
Joyce M Lanthier –
This is the second Aura I have installed, the first in 2020, still going strong. I reviewed that one and I was very happy with it,the remote being an item that needed improvement. The new remote is much better and now used radio instead of optical so no need to point at the unit. I installed the holder on the wall. Also the air handlers are even quieter and the filters are top mounted and easily removed for cleaning. I am not currently using wifi so can’t rate that.
Sarah Bello –
I’ve had these now 1.5 years and I’ve had absolutely no issues. I have a 650 sq ft house and these are actually almost too much for the space (not complaining). I live in upstate NY and the humidity has been brutal the past year and these REALLY cooled down the house to west I had to put on a sweater. The heat is amazing. Again, we get VERY cold winters here and the heat works like a charm. Get a humidifier tho during the winters because it does make the air very dry. Or boil water, whatever your fancy. But beware, then it heats up the house very quickly. Customer service was amazing. I had called regarding my warranty as I forgot to get the license number of the installer and they and I had a fall out (contractor) but they were very very helpful and addressed the issue quickly and even called back to make sure all was ok. I super duper highly recommend. Also, my bills have been much cheaper. My electric company was going off estimations and I’m so busy with life I didn’t even realize my bills were still so high, they came out, did an actually reading and realized they over charged by an enormous amount. 300 credit. Heating bills run about 90 per month, cooling about 50. (Everyone is different and every place is different though) Bills went down significantly.
Park, Kisik –
I ordered 8 units for my multi-family units, and the tenants are happy with the unit. They are super quiet and produce very cold air. Also, the shipping quality is great. I did order several mini split units from other companies before finding Senville, and their shipping quality was so bad that many units were damaged during transit. But the Senville’s shipping method was excellent. No single damage on 8 units I ordered so far. Definitely recommend!
Ontresicia –
It is inexpensive and works well! Customer service at Seville is great.
Sarah Bello –
Our first time installing a mini split. This package included two units, two 15 foot line sets and two 15 ft communication cables which were easy to install, however too short for the 2nd floor unit. A quick call to Senville and they happily exchanged a line set and a communication cable for 25′ ones. In addition, the package didn’t include the condensation lines (we needed 2, one for each unit) , got them for $10 each on Amazon.
The only problem we had was putting the bracket securely in the drywall. The location of the center bracket fell smack in the center of the wall stud and I needed better wall anchors for the ends of the bracket then the ones provided.
After the replacement (longer) lines arrived it took about 2 hours to connect wires, line sets, mount indoor units and run outdoor lines. The next day my AC guy arrived, and after checking for leaks, and connecting the line sets and communication cable, boom we had heat. The unit is so quiet we didn’t even know it was on!
Remember to have your AC company fill out your warranty cards after they complete the final hook up and email them to the email address located on the warranty card. A 7 year warranty…not bad!
All in all great product, easy to install. I would have spent minimum of $4500 to have an HVAC company do what we did in two hours. I saved over $2200 going this route.
A big shout out to Sam at Senville for all his help, Thank you! …..
Melli –
I’ve purchased and installed 2 of these units, [ 9000 btu units with 2 indoor heads each ] one for my Living area [ 425 sq. ft. ] and Master bedroom [160 sq. ft.] and another one for my garage being converted to 2 offices [ 110 sq ft. each ] I did most of the work myself and paid a HVAC tech to hook things up and it was fairly easy process.
This year [2021] in our area we have seen some wild temperature extremes. In the summer we hit record temperatures of days in the upper 40s [ celcius ]. The units effortlessly kept our place at a very comfortable mid 20s.
Today [ Dec 26th 2021 ] the temperature is -20 [ Celcius ] outside and while our living area is needing our backup baseboard heaters to keep things cozy the the heat pump is still providing some heat!
Extracting heat out of air that is MINUS 20 and pumping it into the house [ Units have no resistive heating elements in them ! ] blows me away. I thought they would stop working at around – 5 to -10 but nope they are still working!
My smaller office area [ still under construction with one wall needing to be insulated ] was -2 when I went into it this morning just to test the heat pump in this frigid cold weather. It struggled but it did manage to get the rooms to and maintain +11… Awesome units.